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Home Shipping Policy

Shipping Policy

Shipping Policy

At Crossloop, we understand the excitement of receiving your audio products promptly. Our Shipping Policy is designed to provide clarity on the delivery process and ensure a seamless experience for our valued customers.

1. Order Processing Time:

  • Upon successful placement of your order on our website, our team will begin processing it within 24 to 48 hours (excluding weekends and public holidays).

2. Estimated Delivery Time:

  • We strive to deliver your order within 7 days from the date of order confirmation. Please note that delivery times may vary based on your location and external factors beyond our control, such as unforeseen weather conditions or logistical issues.

3. Order Tracking:

  • Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to track the status of your shipment. You can monitor the progress of your delivery in real-time through our website.

4. Shipping Partners:

  • Crossloop partners with reliable courier services to ensure the safe and timely delivery of your products. We work with trusted carriers to maintain the integrity of your order throughout the shipping process.

5. Shipping Charges:

  • Enjoy free shipping on all orders across India.

6. Undeliverable Packages:

  • In the event that a package is undeliverable due to an incorrect shipping address provided by the customer or if the package is refused by the recipient, the customer will be responsible for any additional shipping charges incurred.

7. Delivery Confirmation:

  • A signature may be required upon delivery to ensure the secure receipt of your order. Please ensure someone is available at the provided shipping address to sign for the package.

8. International Shipping:

  • Currently, Crossloop only offers shipping within India. We do not support international shipping at this time.

9. Customer Support:

  • For any queries or concerns related to your order or delivery, our customer support team is here to assist you. Please contact us at care@crossloop.co or call our helpline at 9226779316, 9769465202